At Theresa Spinks Ltd, trading as Stairparts Direct, we are 100% committed to protecting the privacy and security of our customers and site visitors. We understand the trust you place in our business when you provide us with personal information. Our Privacy Policy sets out our privacy promise to you. We do not share your data with third parties for them to market their products or services to you. If you have any questions about how we protect your privacy, please contact us at customerservice@stairpartsdirect.co.uk.

www.stairpartsdirect.co.uk is the website of Theresa Spinks Ltd, registered in the United Kingdom (company number 3936736, registered address Site 3A, Harelaw Industrial Estate, Stanley, County Durham, DH9 8UJ).

When you interact with us through our website (or otherwise) you may provide, or we may collect, certain information from which you are personally identifiable (referred to as personal data). For the purposes of the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and all other laws relating to the use of your personal data, we are the “data controller”, meaning that we are responsible for deciding how your personal data is used and, more importantly, for keeping your data safe and only using it for legitimate reasons.

We are committed to protecting your privacy and will take all steps necessary to comply with our legal obligations when using your personal data. This Privacy Policy explains how we fulfil this commitment, so please read it carefully.

What this policy tells you

What types of personal data you provide to us (or which we collect from you) when using our website or when you directly interact with us on other occasions.
How and why we use this data and the reasons we are legally allowed to do so.
Who we share your data with.
Your rights over your data and how you can exercise those rights.
How to contact us if you have any issues or want to find out more.

What information do we collect and what do we use it for?

Information you provide to us

You may provide us with the following types of personal information when you register with Stairparts Direct or otherwise directly interact with us (when using our website or otherwise):

Identity

First name, surname, Stairparts Direct log-in information (password) and country of residence.

Contact

Email address, telephone numbers and postal address.

Financial

Payment card details, billing address, purchase information and payment history.

Profile

Your preferences for marketing, other website preferences and feedback on your Stairparts Direct experience through reviews and surveys.

Social

If you interact with our platforms using your Facebook, X (Twitter) or Google account, we will use the contact information from that account for the relevant marketing.

Information we collect when you use our website

We may collect the following types of information from you when you use our website (using cookies or other tracking technologies):

Usage

Information about how you use our website, including time spent on page, click-throughs and download errors.

Technical

IP address, browser type, hardware type, network and software identifiers, device information, operating system and system configuration.

Reasons why we use your data

The table below sets out how we use your personal data and our lawful basis for doing so. We may process your personal data on more than one lawful basis depending on the specific purpose for which we are using it. Importantly, we will only use your personal data when the law allows us to.

You as a Stairparts Direct customer	What data	Legal ground for using the data
Register you as a Stairparts Direct customer	Identity, Contact, Profile, Social	Performance of a contract with you
Enable you to log in to your Stairparts Direct account	Identity, Contact, Social	Performance of a contract with you
To process payments which you make through our website	Identity, Contact, Financial	Performance of a contract with you
For internal administration and record keeping purposes	All	Performance of a contract with you Necessary to comply with a legal obligation Necessary for our legitimate interests (for effective business administration and service provision)

Other uses of your data

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

In addition to the above, we may also anonymise and aggregate your personal data in a way which means you cannot be identified. This may be helpful to us for testing our internal systems, carrying out research and general customer data analysis. Because this information is not personally identifiable, we can use it for any purpose.

Importantly, we do not pass your personal data on to any third parties for them to market their products or services to you. If in the future we decide that we want to, we will only do so with your consent.

We do, however, share your personal data with third parties to help us deliver our products and services to you in the most effective way possible. These include third parties who assist us with:

Logistics, and other companies and agents who help facilitate the completion of your order and resolve any issues that may arise
Delivering relevant Stairparts Direct email and text notifications (to the extent you have not unsubscribed)
Our customer reviews and surveys
Personalising the content on our website to ensure a tailored user experience
Delivering relevant targeted and re-targeted advertising to keep you up to date with our products and services
Detecting fraud or criminal activity
Creating your Stairparts Direct account
Other aspects of our service delivery, such as hosting our website and processing customer payments

If we share personal data with third parties, we will ensure that access is limited on a strictly need-to-know basis and is subject to suitable obligations relating to confidentiality and security. Please note that certain of these third party service providers use cookies or other tracking technologies, which are explained more fully in our Cookie Policy.

In addition to the above, we may also be required to share your personal data with third parties if required by law or regulation. In such circumstances, we will make sure that the disclosure is only to the extent required by law or regulation.

Do we send any of your data outside the UK?

The UK and the European Economic Area (“EEA”) are deemed to have good standards when it comes to data privacy. As such, we consciously limit the occasions when we may need to transfer or handle your data outside of the UK or EEA. Where we do, for example where our service providers are based outside of the UK or EEA, we make sure that your data is still treated fairly and lawfully in all respects (including making sure we have a legal ground for the transfer and putting in place all necessary safeguards for such arrangements).

Where relevant, you have the right to see a copy of any safeguards we put in place for international transfers of your data. Just get in touch with us if you would like to find out more.

How do we keep your data secure?

We adopt industry standard security processes to ensure your data is kept safe and secure and to prevent unauthorised access, use or loss of your data. By way of example, our website uses SSL encryption, which encrypts all information you input before it is sent to us. We also make sure that third parties who need to handle your data when helping us to deliver our services are subject to suitable confidentiality and security standards.

Despite the security measures we implement, please be aware that the transmission of data via the internet is not completely secure. As such, we cannot guarantee that information transmitted to us via the internet will be completely secure and any transmission is at your own risk.

How long do we keep your data for?

We will keep your data for as long as you hold a Stairparts Direct account and/or where you are still happy to hear from us about our latest news, products and services. Once you no longer wish to be engaged with Stairparts Direct we may still need to keep hold of your data if there is a legal reason for doing so (such as for tax and accounting purposes where you have made purchases from us, or where we need to resolve any disputes with you).

Links to third party websites

Our website may contain links to enable you to visit other websites easily. However, once you have used these links to leave our website we do not have any control over those third party websites and are not responsible for the protection and privacy of any information which you provide whilst visiting such sites. Your use of these third party sites is not governed by this Privacy Policy. You should exercise caution and examine the privacy policies and terms of use applicable to the websites in question.

Changes to our privacy policy

If we amend our Privacy Policy, it will be published on the www.stairpartsdirect.co.uk website, so please check back regularly to see if there have been any updates. If we make any substantial changes, we may also email you if appropriate.

Your rights

In certain situations, you are entitled to:

access a copy of your personal data;
correct or update your personal data, which you can do yourself by logging into your account or, if you would prefer, by contacting us so we can help you out;
erase your personal data;
object to the processing of your personal data where we are relying on a legitimate interest (as set out in the table above);
restrict the processing of your personal data;
request the transfer of your personal data to a third party;
where you have provided your consent to certain of our processing activities, withdraw your consent at any time (but please note that we may continue to process such personal data if we have legitimate legal grounds for doing so).

How to exercise your rights

If you want to exercise any of these rights, please contact us. You don’t have to pay a fee to exercise your rights, unless your request is clearly unfounded, repetitive or excessive (in which case we can charge a reasonable fee). Alternatively, we may refuse to comply with your request in these circumstances. Where your request is legitimate, we will always respond within one month (unless there is a legal reason to take longer, such as where your request is particularly complex). We may also need you to confirm your identity before we proceed with your request if it is not clear to us who is making the request.

Making a complaint

In addition to the above, you may get in touch with the Information Commissioner’s Office (ICO) if you are concerned about the way in which we are handling your personal data. However, where possible, we would really appreciate you speaking with us first if you have any concerns.

How to opt out of Stairparts Direct marketing

You can opt out of any Stairparts Direct marketing at any time either by contacting us or by using the opt-out function detailed in the relevant marketing email. Please note that we may still need to send you service notifications by email, such as advising you of updated privacy terms or terms and conditions.

We do not currently pass your data on to any third parties for their marketing purposes. However, if we ever wish to do so in the future we will always get your consent. You can then opt out of any third party marketing at any time following the same process as above.

Contact us

If you would like to discuss anything in this policy or if you want to exercise your rights, please get in touch:

Post: Stairparts Direct, Site 3A, Harelaw Industrial Estate, Stanley, County Durham, DH9 8UJ
Email: customerservice@stairpartsdirect.co.uk
Telephone: 0191 341 0077

Our rights

We reserve the right to:

modify or withdraw, temporarily or permanently, this website (or any part of it) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or
change these terms from time to time, and your continued use of the website (or any part of it) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms have been changed. If you do not agree to any change then you must immediately stop using the website.

Last updated: September 2026

Privacy Policy