Stairparts Direct - Handcrafted quality stairparts direct to your door
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Welcome to our online contact form, the most efficient route to resolving your enquiries swiftly and effectively.

By completing the relevant form below, you provide us with all the essential details necessary to address your query promptly.

Our commitment is to respond to all submissions within 24 hours (See below for our office opening times). If you haven’t received a response within this timeframe, please reach out to us directly. Your patience and cooperation are greatly appreciated.

Simply fill out the appropriate form below and one of our team will be in touch with you at the earliest opportunity.

I haven’t placed an order yet

I have a question about an item I would like to order

If you have any questions about any of our products that you would like answered before you order then simply complete the form below and one of our team will be happy to help. You can also call us on 0191 341 0077 or email us directly at sales@stairpartsdirect.co.uk

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I have a bespoke stair parts/staircase enquiry

If you would like to enquire about our Bespoke service please complete the below form with as much information as possible. Please note we will require either a sample or detailed images/diagrams with specific measurements before we can quote for any bespoke work. Please attach these diagrams or photos below.

You can also call us on 0191 341 0077 or email us directly at sales@stairpartsdirect.co.uk. Machine programming and set up fees are applicable, and lead time will vary depending on the enquiry. We are only able to offer this service for Newel Posts, Newel Caps, Spindles and full staircases including stair flights.

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    My order has not been delivered yet

    I haven’t received my order confirmation

    If you have not received your order confirmation, please first check in any spam folders. If you still need to request a copy of your order confirmation simply complete the form below and our team will resend your email.

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    I need to update my order

    We are unable to amend an order once payment has been processed. However if you do need to change your order in any way please complete the form below and our team will assist you.

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    I need to check the delivery status of my order

    This will depend on the delivery option you have chosen on your order, our shipping options are:

    • Express Delivery: 1-2 working days despatch window
    • Standard Delivery: 3-4 working days despatch window
    • Free Delivery: 5-7 working days despatch window
    • Collection: You will be contacted as soon as parts are ready to collect

    Please note working days are Monday to Friday excluding bank holidays.

    Despatch window will only start same day if orders are placed before 10am.

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    I need to cancel my order

    Once your order is cancelled your refund will be processed and reimbursed to the original payment method used, please allow up to 10 working days for this to show. If you would only like to cancel part of your order, please state this in the message below along with the parts you’d like to cancel.

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    My order has been delivered

    I have received a damaged/incorrect item

    We have a 48 hour policy for any discrepancies to be notified. If you have received a damaged or incorrect item please complete the form below and our team will resolve this as quickly as possible for you. An image is required of the damaged or incorrect item. If you believe your item has been damaged during transit please state this in the message box below.

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      I have an item missing from my order

      We have a 48 hour policy for any discrepancies to be notified. If you are missing an item from your order, please complete the form below listing missing items from your order and our team will resolve this as quickly as possible for you.

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      I need to raise a return

      We understand that sometimes our customers will need to return goods for a variety of reasons, please refer to our returns policy (within our Terms & Conditions) to ensure you are eligible to do this and for help deciding which courier you may use. If you are unsure then please complete the below form and our team will assist you.

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      Our Offices & Telephone Lines Are Open Monday – Friday 9am – 5pm – Excluding Bank Holidays.

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