A standard delivery charge of £19.95 will be added to all orders and will be shown on your order prior to your confirmation and acceptance.
Delivery is to mainland United Kingdom only, all other locations such as Channel Islands, Isle of Man, Northern and Republic of Ireland, Scottish Isles and Highlands etc a surcharge will be added. You will be contacted to agree and pay this extra charge. If you do not agree to this charge a refund will be made.
We will e-mail or telephone you confirmation of your order and let you know which day your goods will be delivered. Please note, we have no control over the times the goods are delivered and would advise not to have your tradesman onsite the day of or after delivery just in case a problem arises with delivery.
When you receive your delivery please make sure that all your parcels are there, intact and in good condition before signing to accept the delivery. We cannot replace items or parcels that are missing if you have signed for them. Please check all items are correct, any discrepancies must be notified within 48 hours.
Please also make sure that you date and time the delivery ticket or drivers paperwork. If you are unsure about any item please sign for it damaged and notify us as soon as possible but no later than 48 hours to report any damage. Any item(s) that have not been signed for as damaged on arrival will not be replaced.
The Company shall not be liable in any way for any direct or indirect loss, damage or expenses (including but not limited to loss of profits and liability to third parties) suffered or incurred by the buyer as a consequence of any delay in despatch or delivery.
- It is essential that goods are returned to us in good condition and packed appropriately in the original packaging.
- A restocking charge of 20% will apply.
- The original delivery charge will not be refunded.
- The cost of returning items will be paid by the customer.
- Goods may not be returned after 30 days from receipt.
- We will not refund any returned items made to your specification using our bespoke service unless the item is incorrect.
- Any faulted items will be replaced.
We guarantee your satisfaction. All of our products come with a 30 day Quality guarantee.