A delivery charge will be added to all orders and will be shown on your order prior to your confirmation and acceptance.
A standard £19.95 (+VAT) delivery charge covers England, Low Lands of Scotland and Wales.
A £40.00 (+VAT) charge will apply to locations such as Channel Islands, Isle of Man, Northern Ireland, Scottish Isles and Highlands etc.
You will receive an email from Stairparts Direct containing details of your order, this is your order confirmation.
Once your order is processed you will receive an estimated dispatch date, please note this is an estimate and we will do our best to reach this or improve on it, if possible.
You will receive a further email from us, on the day of dispatch, confirming your goods are on their way. Goods are dispatched on an overnight service (within our standard area) and a 2-5 day service for other areas.
During Covid we have experienced increased delivery times from time to time, and would like to thank our customers for their patience during these difficult times. Delays can be expected, please allow up to 5 working days for delivery.
We do not advise you to book fitters or tradesmen until your goods have arrived and have been checked by you.
The Company shall not be liable in any way for any direct or indirect loss, damage or expenses (including but not limited to loss of profits and liability to third parties) suffered or incurred by the buyer as a consequence of any delay in despatch or delivery.
When you receive your delivery please make sure that all your parcels are there, intact and in good condition before signing to accept the delivery. We cannot replace items or parcels that are missing if you have signed for them. Please check all items are correct, any discrepancies must be notified within 48 hours.
Please also make sure that you date and time the delivery ticket or drivers paperwork. If you are unsure about any item please sign for it damaged and notify us as soon as possible but no later than 48 hours to report any damage. Any item(s) that have not been signed for as damaged on arrival will not be replaced.
Our drop ship partners (Richard Burbidge and JB Kind) have different terms and conditions. Please see the relevant details for these services, available on each drop ship product page.
Any faulty or incorrect items will be replaced. Please send an email, along with images, to firstname.lastname@example.org detailing the defect or incorrect item. We will make every effort to replace items as quickly as possible. Damages must be notified within 48 hours of delivery.
We guarantee your satisfaction. All of our products come with a 30 day Quality guarantee.